Managed Call Center

A managed call center that answers customer calls in Gulf Arabic and English

Udar helps sales and service teams respond faster, qualify inquiries, and capture leads without missed calls.

Built for real-estate developers, brokers, and sales teams in Saudi Arabia, the UAE, and Qatar.

  • Designed for Gulf markets
  • Human supervision and clear escalation
  • Lead data ready for follow-up

Bilingual Managed Call Center

Running 24/7

Bilingual Managed Call Center.
Running 24/7.

Arabic and English call handling, inquiry qualification, live supervisor visibility, and lead data ready for follow-up. Fully managed.

Built for sales teams and enterprise workflows

  • Designed for Gulf markets
  • Human supervision and clear escalation
  • Lead data ready for follow-up
Real estate first

Designed first for real-estate sales calls

For developers, brokers, and property agencies: reduce missed calls, respond after hours, and qualify the buyer before handoff.

Current focus

Real Estate

Captures budget, property type, project or city, and buying readiness so buyer details do not get lost between a call and WhatsApp.

How it works

How Udar works

From call to qualified lead in five steps. Every step runs automatically, every interaction visible to your supervisor in real time.

1of5Customer calls
Mohammed Al-Hashimi
Incoming call...
01

Customer calls

Incoming call to your business line, day or night.

Arabic
English
Real-estate inquiry
02

AI triages the call

Detects the caller's language and intent within seconds.

Nouraonline
Hello Mohammed, how can I help you today?
Can you tell me about the villas in Al Waha?
Of course, we have three models available right now
03

Bilingual AI agent takes over

Natural conversation in Gulf Arabic or English.

Supervisor dashboardLive

Active

12

Response

1.8s

Resolved

94%

M
Mohammed Al-Hashimi02:34
Residential project inquiry
SentimentPositive · 85%
04

Live supervisor dashboard

Real-time monitoring with call transcript and caller status.

Salesforce CRM
Syncing...
Captured data
BudgetAED 1.5-2M
LocationDubai Land
Property type2-bedroom apartment
New qualified lead ✓
NameMohammed Al-Hashimi
SourceInbound call
StatusProcessing
Sync successful
LeadSample

Also works with other CRMs

05

Automatic CRM sync

Qualified leads flow directly into Salesforce.

Dashboard

What your team receives after each property call

Call summary, qualification fields, budget, property type, project or city, and escalation status ready for follow-up or CRM.

udar.ai / dashboard
S

Sarah Thompson

Ready for team

+971 50 •••• 892

Inbound call·Sales team · Khalid

Follow-up status

Ready for the team

Follow-up-ready qualification data

Needs a simple review
  • Budget
    AED 1.5 - 2M
  • Timeline
    Within 3 months
  • Property type
    2-bedroom apartment
  • Preferred area
    Dubailand / Business Bay
  • Follow-up channel
    WhatsApp / call
  • Escalation need
    Sales offer

Salesforce

Lead #sample · Sample

Ready for follow-up

Sample calls

Active

Follow-up data

Ready

Qualification

Review

Latest summary

Ready

Escalation path

Set

M

Mohammed Al-Hashimi

VIP

02:34

Arabic
Residential project inquiry
SentimentPositive
Caller:I'd like to hear about the new Dubailand project
Agent:Hi Mohammed, the residential project. We have apartments starting at...
Agent: Noura
S

Sarah Thompson

01:38

English
Investment inquiryActive escalation
SentimentPositive
Khalid Al-AnsariSales Manager
Was: Noura · Escalated in 00:42

Reason: Caller requested a human

Demo calls

Sample

Follow-up data

Ready

Calls by hour

Today
8a9a10a11a12p1p2p3p4p5p

Language split

Arabic
English

Sentiment split

  • Positive
  • Neutral
  • Negative

Sample call reasons

  • Project inquiry
  • Pricing question
  • Sales follow-up request

Follow-up readiness

  • Customer data
  • Property type
  • Budget
  • City/project
  • Follow-up channel

Sample insight summary

  • Sample inquiries center on pricing and unit availability.
  • Some calls need sales-team follow-up.
  • Shown for demo only, not actual performance indicators.
Features

What real-estate teams need for answering, qualification, and follow-up

A managed call workflow for buyer inquiries, human escalation, and follow-up-ready data.

Gulf Arabic and English answering

Professional responses for buyer and investor calls, without sounding scripted.

Lead qualification and follow-up data

Budget, property type, project or city, and buying readiness prepared for your team or CRM.

Human supervision and escalation

Calls that need a decision, special offer, or urgent follow-up are routed to a human supervisor.

Reviewable summaries and logs

A clear record helps the team review what was said and what the customer agreed to.

Limited operating pilot

Ready for a limited pilot

We work with early partners to evaluate real use cases, suitable for sales-team assessment before expansion.

3

Pilot review areas

30 minutes

Initial assessment call

6

Customizable qualification questions

The pilot focuses on buyer calls: answering, qualification, escalation, and what the team receives after the call.

Limited operating pilot · before expansion

Reviewable setup
Customer data handling during assessment
Configured around team requirements
Now booking demos

Ready to answer
customers faster?

Response within 24 hours Free initial consultation